Privacy Policy

C+H Collective ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use this website or work with us, how we use it, and the choices you have.

Who we are

C+H Collective is the controller of the personal information described in this policy. If you have any questions, contact us at info@candhcollective.com.

What we collect

Information you give us

When you get in touch through our contact form, by email or by phone, we collect the details you choose to share, such as your name, email address, telephone number, company and the details of your enquiry.

Information we collect automatically

We use Plausible Analytics to understand how our website is used. Plausible does not use cookies and does not collect personal data. All information it gathers is aggregated and cannot be used to identify you.

How we use your information

We use the information you provide to:

1. Respond to your enquiry and discuss a potential project.

2. Deliver and manage the work we carry out for you.

3. Administer our Partner Programme and referral rewards.

4. Meet our legal, accounting and regulatory obligations.

We will never sell your personal information, and we will only send you marketing communications if you have asked us to.

Our lawful basis

We process your information on the basis of our legitimate interests in responding to enquiries and running our business, to perform a contract with you, or to comply with a legal obligation. Where we rely on your consent, you can withdraw it at any time.

Who we share it with

We share personal information only with trusted partners who help us deliver our services, such as the specialists in a Partner Pod working on your project, and the providers who host our website and email. Each is required to keep your information secure and to use it only for the purpose we share it for.

How long we keep it

We keep enquiry details for up to two years, and project and financial records for as long as the law requires, usually six years. After that, we delete or anonymise them.

Your rights

Under UK data protection law, you have the right to:

1. Access the personal information we hold about you.

2. Ask us to correct information that is inaccurate or incomplete.

3. Ask us to delete your information.

4. Object to or restrict how we use your information.

5. Ask us to transfer your information to another organisation.

To exercise any of these rights, email info@candhcollective.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Last updated: October 2026.